User's agreement to the terms, conditions, and limitations below are a condition precedent to any sale and/or contract between Vorshlag, LLC and User, or to any use of Vorshlag, LLC's products, parts, or advice:
All prices, specifications, operating procedures, technical details and/or availability are subject to change without notice. Notification of changes will be given prior to shipping. Vorshlag, LLC does not take responsibility for any typographical errors or accidental omissions. Yadda-yadda, corporate legalese, read the fine print, etc.
Order Processing Times & Deadline
Vorshlag, LLC strives diligently to ship all orders out on the same day they were received. Most online or phone-in orders received before 3 pm CST ship out that same business day, unless there is a backorder on a part or a similar delay. We notify customers that have ordered parts that are on backorder within 24 business hours, asking them if they would like to wait (with an ETA) or if they want to cancel the order. If you absolutely need something overnighted that day please call us to verify stock before you order. Please see our posted business days and hours at the top of the website. If we are closed on a normal business day for some reason it will be posted above and/or on our answering machine.
Vorshlag, LLC requires all payments in U.S. Dollars. We accept Visa, MasterCard, American Express and Discover credit cards as payment. In addition, Visa and MasterCard check cards are accepted forms of payment. Check cards will be processed as credit cards, NOT as debit / ATM cards. Certified Bank checks, Cashier's checks or money orders can also be accepted on a case by case basis. Personal checks can be accepted, but order shipment will be delayed until the check clears (up to 12 business days). PayPal is not accepted, due to their high transaction fee rates.
Parts manufactured by Vorshlag, LLC are intended for off-road or competition use only, and are sold "as is" without any warranty whatsoever. Vorshlag, LLC makes no warranty, express or implied, of any kind regarding its products. Any and all implied warranties of merchantability, or fitness for any purpose, etc., are also expressly excluded. The entire risk as to quality, fitness for application, and performance is with the buyer and the buyer expressly assumes such risk. Should such accessories prove defective, the buyer assumes the entire cost of all necessary service and repair.
COMPETITION COMPONENTS ARE OFTEN USED IN WAYS UNANTICIPATED AND UNANTICIPATABLE BY THEIR MAKERS, AND CONSTANTLY PUSHED BEYOND THEIR LIMITS AND OFTEN MISUSED. Vorshlag, LLC WILL NOT BE LIABLE FOR ANY LOSS, DAMAGE (DIRECT OR INDIRECT, CONSEQUENTIAL, FORSEEABLE, OR OTHERWISE) ARISING FROM THE USE OF ITS PRODUCTS, FROM INABILITY TO DETERMINE THE USE OF THE PRODUCT, OR OTHERWISE. BEFORE USING, THE USER SHALL DETERMINE THE SUITABILITY OF THE PRODUCT FOR ITS INTENDED USE, AND THE USER SHALL DETERMINE AND ASSUME ANY AND ALL RISKS THAT MAY ARISE IN CONNECTION WITH ITS USE.
USER FURTHER AGREES TO INDEMNIFY, DEFEND AND HOLD HARMLESS Vorshlag, LLC, ITS SUBSIDIARIES AND AFFILIATES, THEIR DIRECTORS, OFFICERS, AGENTS AND EMPLOYEES FROM AND AGAINST ANY AND ALL LIABILITIES, CLAIMS, FINES, PENALTIES, DEMANDS, CAUSES OF ACTION, LOSSES, DAMAGES, EXPENSES AND REASONABLE ATTORNEYS' FEES, WHETHER KNOWN OR UNKNOWN, VESTED OR CONTINGENT, REGARDLESS OF WHETHER OR NOT IT IS CAUSED IN PART BY A PARTY INDEMNIFIED HEREUNDER AND REGARDLESS OF WHETHER OR NOT IT IS CAUSED IN PART BY THE NEGLIGENCE OF A PARTY INDEMNIFIED HEREUNDER, THAT ARISE OUT OF OR RESULT FROM USER'S APPLICATION OR USE OF Vorshlag, LLC COMPONENTS.
Aftermarket parts are intended to modify or prepare a vehicle for uses which may vary from conditions anticipated by the vehicle manufacturer. Vehicles modified with some Vorshlag, LLC manufactured accessories may no longer be legally used on public roads. Check your federal, state and local laws before installing Vorshlag, LLC manufactured accessories on vehicles intended for use on public roads.
Federal and state laws may prohibit removing, modifying, or rendering inoperable any device or element of design of the pollution control device or system on any motor vehicle used on public highways.
Vorshlag, LLC makes no representations or warranties regarding compliance of a vehicle using its parts with any law, regulation of any jurisdiction.
Returns and Refund Policies
If you purchase an item from Vorshlag and have a change of heart, no worries. You can return new and uninstalled products purchased from Vorshlag that are in like new and resalable condition for a full refund (excluding shipping and handling charges) for up to 30 calendar days from the date of the sales invoice, with an approved RMA # - other than a few exceptional cases, noted below. Restocking fees of up to 20% may apply for invoices over 30 days old, at the discretion of Vorshlag, LLC. Purchases past 60 days from the invoice date are not returnable. Contact Vorshlag, LLC for a RMA # prior to shipping. The issued RMA # must be clearly written on the package.
Returned products WILL NOT be accepted without prior authorization. Any unauthorized charge backs for items purchased via credit card will be viewed as theft and prosecuted fully. All returns must include a copy of the original invoice and return shipping must be prepaid. Returns made COD will not be accepted. All items returned must be in perfect "new" condition in the original packaging. Use all of the wrapping materials we used to get the part to you - or more. Vorshlag, LLC cannot accept any returns on electrical and or fuel injection components, special order or close out items, or items that have already been installed on a vehicle, for refund or exchange.
Contact Vorshlag, LLC for a RMA # prior to returning any shipment to us. The RMA # must be issued by Vorshlag and must be clearly written on the package. We will send you an e-mail with the RMA # and instructions on where to return the package to and how it should be packaged. You are responsible for return shipping charges.
Vorshlag, LLC accepts and ships international orders to most countries. For shipping quotes please create an account using our online shopping cart system and several shipping options and costs will be generated automatically before the order must be confirmed or paid for.
If you live in a country that a certain former U.S. President had labeled an "Axis of Evil" member you probably don't want anything we sell anyway, and we likely will not ship to you (Iran or North Korea). If your country is run by an oppressive dictatorial government that has been charged with international crimes such as genocide, you probably don't even have roads and do not want our products anyway, but we could also chose not to take your order. Lastly the country of Singapore is on our "banned" list of countries we do business with because we've been ripped off by too many people there. Sorry to you honest folks in Singapore, but a few criminals there have ruined it for the rest of you. We will contact people in these few banned countries that have attempted to order online and return your funds as soon as possible.
International customers will always be responsible for their applicable in-country taxes, customs and import duties. DO NOT ask us to make falsified "gift receipts" to help you get out of paying VAT or similar import taxes in your country. We will not break international laws to save you on your import taxes, so please do not ask.
A small handling fee will be added to all shipped purchases. This pays for basic packaging materials (boxes, tape, etc), labor to properly wrap and package the items being shipped, etc. The handling fees we add are very low by industry standards - usually $1 US, and up to $2 US on some large orders. That's pretty cheap. If you pick up items from our location or in person at a race event and request it with no box, then this line item will not be charged. Otherwise, the handling charge is bundled with the shipping charge and are added to each individual order. The day we start getting free boxes, free wrapping materials, and free labor is the day we will stop charging this monstrous $1 handling charge.
If any large or very heavy items require an additional shipping charge or freight truck shipping arrangements, it will be listed in the product listing on the online catalog (IE: Hoods, Fenders, Bumpers, Engines, LS1 swap kits, etc.) and/or noted on the order before you are charged.
Shipping charges for our products are determined by the individual weight of the product + the size of the smallest box we can wrap it safely in + insurance for the value of the product, and calculated using UPS, FedEx, and USPS automated shipping modules using our best discounted rates from each carrier. We ship a lot of packages every month and our discounted rates are much better than you will get on your own as a walk-up customer at a UPS store or the like. And cheaper than your work account, unless you happen to own Amazon.com. The preferable shipping method for Vorshlag, LLC is UPS Ground, with USPS Priority Mail being the second most popular shipping method. We also offer UPS 3 day, 2 day and overnight, as well as USPS Express, and some USPS and UPS International rates. Some items cannot be shipped via USPS (shocks) and other items cannot be shipped via UPS (certain international shipments). If you order online all available shipping options will be shown for each item. UPS will not ship to PO, APO, or FPO Boxes, but USPS will ship to APO at very attractive rates for our military customers abroad (and we thank you for your service, by the way). We do not currently use FedEx but will be adding this carrier "soon".
Faster service is available at additional cost - please see the online shipping options for a rapid quote via multiple choices. If there is no preference made on phoned-in orders, and if we forget to ask and cannot reach you, Vorshlag, LLC will select the most economical shipping method for the buyer. Damage resulting from shipping will be remedied only if it is reported to the delivery driver immediately. Vorshlag, LLC will not be responsible for any extra shipping charges that may arise from re-shipping where the recipient (Buyer) was not present to accept the goods, or lift-gate charges on undeliverable addresses.
Shipping Damage or Lost Merchandise
Merchandise damaged or lost in transit is the sole responsibility of the carrier. Vorshlag, LLC inspects all merchandise prior to shipment and packages it securely at our facility, unless otherwise noted. It is your responsibility to inspect your package completely while the delivery driver is present and have him/her note any damages. If damages are found after delivery, call the carrier immediately for an inspection. If your order arrives damaged, please immediately inform the delivery carrier if possible, and give us a call or send us an email. Claims for damage should be made within 3 days of delivery. DO NOT return any damaged parts to Vorshlag, LLC without an RMA # issued by us. If you do, the carrier may not honor your claim and the loss will become the responsibility of the customer. Please keep all boxes, packing materials, warranty cards, etc. associated with your damaged shipment. If your order was shipped truck freight, it is vital that you note damage on the bill of lading when signing the delivery receipt. If there is any other question about your order, contact us immediately via the e-mail addresses or phone numbers on our Contact page. We go to extreme lengths at Vorshlag to package our products with the same care and enthusiasm as we do in designing, testing, and building these same products. We want them to arrive to you as perfect as possible. And we are here to help if something shows up not perfect. Not to brag, but the customer service reputation of Vorshlag is unequaled in this industry.
If a shipment is refused by the customer without prior written consent from Vorshlag, LLC, we will have to refer to the return policy above and treat this as an unauthorized returns. So far this has never happened, so let's try to keep it that way.
Adult signature required for deliveries
Unless receiving prior written consent from Vorshlag, LLC, all shipments to the customer from Vorshlag, LLC will be sent without requiring an Adult Signature for delivery. We used to have this policy the other way around, but so many people are not home during business hours which resulted in many shipments attempts being missed or late, and far too many customers got upset. So unless you note this in your order comments that you DO want signature required, it will default to not requiring this. If any shipment is made without an adult signature required, Vorshlag Motorsports will not be responsible in any way for loss of the shipment after delivery. So if you live ina bad neighborhood and people steal your packages off your porch, ask for signature required shipping service. It costs a little more, and adds time and hassle, but it might be worth your peace of mind.
Texas State Sales Tax
All shipments sent within the state of Texas will be charged the Texas State, County and Local sales tax on all merchandise and freight from our address at Vorshlag, LLC. Yes, even if you get it from one of our dealers and they drop ship it to you - there is no free lunch here. The sales tax rate is 8.25%. Since we build almost everything we make in Texas, its is not for nothing - this tax pays for all sorts of infrastructure and services we utilize in the manufacture of Vorshlag components. If you want to stop by our facility and pay in cash, we do appreciate the effort but we will still charge you sales tax. Thanks.