 Vorshlag principles Brian Hanchey and Terry Fair are both engineers that have driven and worked on every car model we sell products for. We aren't just textbook trained, we also get our hands dirty in the shop and at the track, day in and day out, testing and designing products, revalving shocks, and even running a lathe or welder. When it comes to suspension products we have a unique combination of knowledge and experience gained from 20+ years of racing, engineering & suspension design backgrounds. The Vorshlag Team lives/eats/sleeps/dreams suspension development - this is all we do. We have the training and know how - so if you are lost, confused, or need help on anything we make or sell, please feel free to contact us. Vorshlag takes pride in offering the best Customer Service in this business. We feel that a knowledgeable customer is a faster and happier customer.
There are multiple ways to get information from Vorshlag, depending on your subject matter and expediency:
- Technical Questions, such as installation tips for Vorshlag products, benefits of our parts over brand X, and even basic suspension set-up questions can be directed to: info@vorshlag.com
- Sales Questions, regarding which products go with your set-up, our current inventory, shipping options, and car model coverage for Vorshlag or AST products, should be directed to: sales@vorshlag.com
- Do you have a new product suggestions for Vorshlag? We're always looking for the next part, so if you want to contribute please send your ideas to: product_suggestions@vorshlag.com
- Did you order the wrong parts? Something damaged in shipment? Whatever the reason, if something you ordered isn't perfect, questions regarding returns should go to: returns@vorshlag.com. Do not ship anything back to us without an approved RMA number.
 - Stupid Questions, such as "Do you make parts for a Yugo!?" or "I'm an engineer in a completely unrelated field and I want what you guys, the suspension designers, to convince me that you know more than me!" can be directed to: stupid_questions@vorshlag.com. Please see our FAQ for answers to these and other commonly asked questions first. (note: we don't actually read e-mails sent to that address above)
- Phone - Sometimes you need to hear a reassuring human voice to answer your urgent requests such as "I have to get this part over night!", "I am stuck in the middle of an install!" or "I have a million dollars to spend in the next 24 hours and I need your help!" These should be called in to our Vorshlag shop line (see below). This line is answered during (and sometimes even after) normal business hours on weekdays, and the e-mail addresses above are always answered during normal business hours (we're very thorough and detailed via e-mail). Voicemails are paged (and again every 10 minutes until we answer them) to us directly if we miss your call.
So, if you need to talk to someone, please call us toll free at 888-988-5868 during business hours (9am to 6 pm CST). Note - we only speak English and Bad English. Mobile phone users or those local to the Dallas, Texas area can also call 972-542-1249. Note: These are both new phone numbers as of Feb 2009. We dropped our previous phone service so our old "214" phone number is unfortunately gone. If you call that old number and get a Spanish hairdresser, that's not Vorshlag, we promise.
Each of the e-mail addresses above go several of us here at Vorshlag, and we check voicemail messages many times per hour - the red blinking lights on everyone's desk phones are hard to ignore. Messages left on our shop line will also automatically page our mobile phones. We're listening, and will respond to every e-mail or call we receive.
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